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Loyva End User Agreement

 

 

Loyva End User Agreement

Last Updated: July, 1, 2026 

1. Introduction and Acceptance

This End-User License Agreement (this "Agreement" or "EULA") is a binding contract between you ("you," "your," or "User") and Loyva, LLC ("Loyva," "we," "us," or "our"). It governs your access to and use of the Loyva platform, including our eVault and eSignature services, related websites, applications, and integrations (collectively, the "Service").

By creating an account, clicking to accept, or otherwise accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Agreement, our Privacy Policy, and our Terms and Conditions, which are incorporated by reference. If you do not agree, do not access or use the Service.

If you are entering into this Agreement on behalf of a company or other legal entity, you represent that you have authority to bind that entity, in which case "you" refers to that entity.

2. Definitions

  • "Service" means the Loyva hosted platform, including eVault document storage, eSignature functionality, eNote management, associated APIs, and any related software made available by Loyva.
  • "User Content" means documents, data, files, and other materials that you or your authorized users submit to, store in, or process through the Service.
  • "Authorized User" means an individual you permit to access the Service under your account.
  • "Documentation" means user guides, help center materials, and specifications Loyva makes available for the Service.

3. License Grant

Subject to your continued compliance with this Agreement and payment of all applicable fees, Loyva grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your internal business purposes during the term of this Agreement.

This license grants you a right to access the hosted Service only. It does not transfer to you any ownership of, or any right to possess a copy of, the underlying software. All rights not expressly granted are reserved by Loyva.

4. License Restrictions

You will not, and will not permit any Authorized User or third party to:

  • Copy, modify, translate, or create derivative works of the Service or any part of it;
  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, structure, or underlying ideas of the Service, except to the extent this restriction is prohibited by applicable law;
  • Sell, resell, rent, lease, sublicense, distribute, or otherwise make the Service available to any third party, or use it on a service-bureau or time-sharing basis;
  • Use the Service to build, train, or support a competing product or service, or to benchmark it without our prior written consent;
  • Remove, obscure, or alter any proprietary notices, branding, or labels;
  • Access the Service through automated means (bots, scrapers, crawlers) except through documented APIs and within published rate limits;
  • Introduce malware or any code intended to disrupt, disable, or impair the Service;
  • Attempt to gain unauthorized access to the Service, other accounts, or related systems, or circumvent any security or authentication measures;
  • Use the Service in violation of any applicable law, regulation, or third-party right.

5. Accounts, Eligibility, and Security

You must provide accurate registration information and keep it current. You are responsible for safeguarding your credentials and for all activity that occurs under your account. You agree to enable and use any security features we require (including multi-factor authentication where applicable) and to notify us promptly at privacy@loyva.io of any suspected unauthorized access or security incident.

You must be of legal age to form a binding contract and not be barred from receiving the Service under applicable law.

6. User Content and Customer Data

As between you and Loyva, you retain all rights in and to your User Content. You grant Loyva a limited license to host, store, process, transmit, and display User Content solely to provide, maintain, secure, and improve the Service and as otherwise instructed by you.

You represent and warrant that you have all rights necessary to submit your User Content and that your User Content, and our processing of it as permitted here, does not violate any law or third-party right. You are solely responsible for the accuracy, legality, and integrity of the documents you submit, sign, store, or process through the Service.

7. Electronic Signatures and Records

The Service enables the creation, execution, and storage of electronic signatures and electronic records, including eNotes and other electronic instruments. By using these features you consent to transact electronically and acknowledge that:

  • Electronic signatures and records created through the Service are intended to be legally binding to the extent permitted under the Electronic Signatures in Global and National Commerce Act (E-SIGN), the Uniform Electronic Transactions Act (UETA), and other applicable laws;
  • You are responsible for determining whether electronic execution is permissible and enforceable for your particular transaction and jurisdiction, and for obtaining any consents required from signatories;
  • Loyva provides the technical means to execute and store electronic records but does not provide legal advice regarding the validity or enforceability of any specific document or transaction.

8. Third-Party Services and Integrations

The Service may interoperate with third-party services and platforms (for example, Intuit / QuickBooks and cloud storage providers). Your use of any third-party service is governed by that third party's terms and privacy practices, and Loyva is not responsible for third-party services. You authorize Loyva to exchange data with a third-party service only to the extent you enable and configure that integration.

9. Intellectual Property

The Service, including all software, technology, designs, text, graphics, and the Loyva name and logos, and all related intellectual property rights, are and remain the exclusive property of Loyva and its licensors. Except for the limited license in Section 3, this Agreement grants you no right, title, or interest in the Service. If you provide feedback or suggestions, you grant Loyva a perpetual, royalty-free license to use it without restriction.

10. Fees and Payment

If you subscribe to paid features, you agree to the fees presented at checkout or in your applicable order, and you authorize us to charge your payment method. Except as expressly stated or required by law, fees are non-refundable. Failure to pay may result in suspension or termination of the license granted under Section 3.

11. Privacy and Confidentiality

Loyva's collection and use of personal information is described in our Privacy Policy. Loyva does not sell your User Content. Each party will protect the other's confidential information using at least reasonable care and will use it only as needed to perform under this Agreement, subject to disclosures required by law.

12. Security

Loyva implements administrative, technical, and physical safeguards designed to protect the Service and User Content, including encryption in transit and at rest, access controls, and routine security assessments. No method of transmission or storage is completely secure, however, and you are responsible for the security of your own systems and credentials.

13. Warranties and Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, LOYVA DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. LOYVA DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY ELECTRONIC RECORD WILL BE ENFORCEABLE IN A GIVEN TRANSACTION.

14. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, LOYVA WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICE. LOYVA'S TOTAL AGGREGATE LIABILITY UNDER THIS AGREEMENT WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO LOYVA FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) US$100. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

15. Indemnification

You agree to defend, indemnify, and hold harmless Loyva and its affiliates from and against any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your User Content, your use of the Service, or your breach of this Agreement or violation of any law or third-party right.

16. Term, Suspension, and Termination

This Agreement applies for as long as you use the Service. We may suspend or terminate your access and the license granted in Section 3, with or without notice, if you breach this Agreement, fail to pay fees, or create risk or legal exposure for Loyva. You may stop using the Service at any time.

Upon termination, your license ends immediately and you must cease using the Service. Following termination, Loyva will make your User Content available for export for a period of 60 days and will thereafter delete it in accordance with our retention practices and applicable law, except where retention is legally required. Sections that by their nature should survive (including Sections 9, 13, 14, 15, and 18) will survive termination.

17. Relationship to Other Agreements

If you and Loyva have executed a separate written Master Subscription Agreement or order form, that agreement controls to the extent of any conflict with this EULA. Otherwise, this EULA together with the Terms and Conditions and Privacy Policy constitutes the entire agreement between you and Loyva regarding the Service.

18. Governing Law and Dispute Resolution

This Agreement is governed by the laws of the State of Texas, USA, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to this Agreement will be finally resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, and the arbitration will be seated in Harris County, Texas. You and Loyva consent to that forum. Judgment on the award may be entered in any court of competent jurisdiction. [Counsel to confirm whether to include a class-action waiver and a small-claims-court carve-out, and how each interacts with any applicable consumer protections.]

19. Changes to This Agreement

We may update this Agreement from time to time. If we make material changes, we will provide notice (for example, by posting the updated Agreement with a new "Last updated" date or by notifying you through the Service). Your continued use of the Service after the changes take effect constitutes acceptance of the revised Agreement.

20. General

  • Assignment. You may not assign this Agreement without Loyva's prior written consent; Loyva may assign it in connection with a merger, acquisition, or sale of assets.
  • Severability. If any provision is held unenforceable, the remaining provisions remain in effect.
  • No waiver. A failure to enforce any provision is not a waiver of it.
  • Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
  • Export and compliance. You will comply with all applicable export, sanctions, and trade-control laws in your use of the Service.
  • Notices. Notices to Loyva should be sent to the contact below.

21. Contact

Loyva, LLC Email: support@loyva.io 8 The Green, Suite R, Dover, DE 19901